Privacy
Updated
Who we are
We are Warner Street Online Limited, trading as My Moving Mate. We are registered in England and Wales, company number 13187356.
Registered office: Ground Floor, Fusion Consulting Group Marlborough House, 298 Regents Park Road, Finchley, London, England, N3 2SZ
To contact us, use our Get help form.
What we collect
We collect what you send us through the forms on this website.
Our help form: your name and email address, the problem, which bag, your order number, your message and any photos you add.
Help me choose a size: your mattress size, name and email address.
Our wholesale form: your name, business name, email address, phone number and your message.
You do not have to use our forms. If you do, we need the answers marked (required) so we can reply.
Why we use your details
We use your details to answer you and fix problems with our bags. The law lets us do this because it is in our legitimate interests and, if you bought from us, because of our contract with you.
We use the details in a wholesale enquiry to reply to it. The law lets us do this because you asked us to take these steps before agreeing a contract.
We never use these details for marketing.
Who receives your details
Our form provider and our email provider receive your details so we can answer you.
Form provider: to be added.
Email provider: to be added.
Some providers store data in the United States. Those transfers are covered by the UK-US data bridge or other approved safeguards.
How long we keep your details
Help cases: 24 months after the case closes.
Records of refunds and replacements: 6 years, for our accounts.
Wholesale enquiries: 24 months, unless we open an account for you.
Your rights
You have the right to see the details we hold about you, to have them corrected or deleted, to restrict or object to how we use them, and to take a copy of them. To use any of these rights, tell us through our Get help form.
To complain about how we handle your details, tell us first through our Get help form: we will acknowledge your complaint within 30 days. You can also complain to the Information Commission, the UK data protection regulator (formerly the ICO), at ico.org.uk.
Cookies
This website does not use cookies or tracking. If you choose UK or US, your browser remembers that choice on your device so the site shows the right Amazon store. You can clear it in your browser settings at any time.